Frequently Asked Questions

Click the "Register" button in the top navigation. Fill in your email, password, and choose whether you're an individual user or corporate user. After registration, verify your email address to activate your account.

KYC (Know Your Customer) verification is required to withdraw your earnings and access certain features. You can complete KYC from your profile dashboard after logging in. This helps ensure platform security and compliance.

Download the xDV desktop app for Windows or macOS, or the mobile app for iOS or Android. After installation, log in with your xDV account credentials to activate usage data sharing.

You can earn through: 1) Usage data sharing via the desktop or mobile app, 2) Completing questionnaires from corporate users, 3) Referring friends — a bonus is credited when your referral's first questionnaire response is approved. Check your dashboard to see your total earnings and breakdown by source.

Earnings vary based on: the data types you enable, how often you use your browser/device, the number of questionnaires you complete, and referral activity. View your dashboard to see current earnings and potential rewards for each activity.

Data sharing rewards are calculated and added to your balance periodically. Questionnaire rewards are credited after your response is approved by the corporate user. Referral rewards are credited when your referred friend completes their first questionnaire.

Yes! Your dashboard shows earnings broken down by platform (Desktop/Mobile) and by data type. Click on any section to see detailed history of your earnings.

Your earnings accumulate as a simple £ balance in your dashboard. Once you reach £20, you can request a withdrawal to your bank account from the Withdraw page. Everything is in pounds sterling — there are no tokens, wallets or crypto involved.

Go to the Withdraw page in your dashboard and enter your bank details. Withdrawals are processed within 5 business days. We cover the transfer fee — you receive the full amount you withdraw.

No. xDV covers bank transfer fees — the amount you withdraw is the amount you receive.

Yes — £20. This keeps transfers efficient. Your balance carries over until you reach it; nothing expires.

Yes. You have complete control over what data you share, and can enable or disable specific data types at any time from your Data Rights dashboard. Sharing is always opt-in and consent-based. When insights are provided to corporate users, they are aggregated and de-identified first — buyers see patterns across many people, never your personal identity. Full details of how we handle your data are in our Privacy Policy.

You can choose to share: browsing history, search queries, behavioral data, device information, location data (optional), personal/demographic data, and usage statistics. Each data type has its own toggle that you can control independently.

Yes. You can request data deletion from your Data Rights dashboard. This will schedule your account and data for deletion after a 28-day grace period, during which you can cancel the request if you change your mind. Please note that, for UK tax and accounting compliance, your personal (PII) and transaction records are retained for 7 UK tax years even after deletion; the remainder of your data is removed.

The data you consent to share is used to produce insights for corporate users who buy analytics subscriptions. Those insights are aggregated and de-identified before any corporate user sees them, so you are represented as part of a wider pattern, never as an identifiable individual — buyers cannot single you out from the results. You are paid each time your consented data is used: a variable amount weighted by the type of data. We never sell your personal identity.

Browse the Marketplace to see all available questionnaires. You can filter by category, search by keywords, or view questionnaires by reward amount. Click on any questionnaire card to see details and participate.

Questionnaire completion time varies. Each questionnaire card shows an estimated completion time. Most questionnaires take 5-15 minutes to complete, depending on the number and complexity of questions.

After you submit your questionnaire response, the corporate user reviews it. Once approved, your reward is automatically credited to your account. This typically happens within 24-48 hours.

If your response is rejected, you won't receive the reward. Common reasons include incomplete answers, inconsistent responses, or not meeting the questionnaire requirements. You can view the status of your responses in your dashboard.

Yes! Download the xDV DataVault mobile app from the Apple App Store or Google Play Store. Visit the Mobile page for download links. The mobile app allows you to earn from your mobile device usage and complete questionnaires on the go.

Absolutely! You can use both the desktop app and the mobile app simultaneously. Your earnings from both platforms are combined in your unified dashboard. This allows you to maximise your earnings.

The mobile app can collect: app usage data, location data (if enabled), device information, and behavioral data. You control which data types are enabled through the app settings or your Data Rights dashboard.

Try these steps: 1) Make sure you're logged in to your xDV account in the app, 2) Check that usage data sharing is enabled in app settings, 3) Restart the app, 4) Check the Help Center for troubleshooting guides.

Withdrawals are processed within 5 business days of your request. If it has been longer, contact support with your withdrawal reference and we'll trace it.

If pages are loading slowly, try: refreshing the page, clearing your browser cache, checking your internet connection, or trying a different browser. If the problem persists, contact support.